SERVICE

Delivery capacity

20-45 days after confirm the deposit.

Delivery Term

EXW,FCA,FAS,FOB, CFR, CPT,CIF

After-sales Service

Professional after-sales team , oversea support avaible.

FAQ

Q: What is your MOQ?

A: Different items should be based on different packing requirements, the MOQ is 1pcs/model.

Q: Our QC system ?

A: First step: Incoming material inspection. 100% raw material will be inspected and not qualified of raw materials prohibited storage. Second step: PPS (Pre production Sample) inspection. Our inspectors will check against the signed sample before factory go in further production...

Q: How to work with D&N TEAM?

A: First step: Incoming material inspection. 100% raw material will be inspected and not qualified of raw materials prohibited storage. Second step: PPS (Pre production Sample) inspection. Our inspectors will check against the signed sample before factory go in further production.

 

Q:How about the spare parts?

 

A:We will send one year enough easy broken spare parts together with the machines,shipping together.During the warranty time,we will supply the spare parts with our cost including the delivery fees.
          
Q:How long time for installation?

 

A:According your machines order,we will send one or two engineers to your plant,it will take about 10 days to 25 days.
          
Q:How to install my machines when it arrives?how much the cost?

 

A:We will send our engineers to your factory to install the machines and train your staff how to operate the machines.Customer pay air tickets go and back,accommodation and USD80/day/person.
          
Q:When can I get my machine after I paid?

 

A:Normally production time is around 30-60days,the exactly depend on what kind of machine you order.The shipping time is based on your destination port.
          
Q:What’s your guarantee or the warranty of the quality if we buy your machines?

 

A:We offer you high quality machines with 1 year guarantee and supply life-long technical support.
          
Q:Are you a trading company or a manufacturer?

 

A:We are an Original Equipment Manufacturer so that we can provide you high quality machines in reasonable price, Welcome to visit us.

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